We are here to help!
To make a claim for an unexpected charge on your parking, you'll need to complete the Claims form and attach a copy of your receipt or financial statement showing the charge you wish to query.
If you are stuck in a car park and require immediate assistance with entry or exit, press the intercom button on the pay machine or boom gate to speak with our 24/7 ParkWatch team.
For all other queries, call our National Customer Care Team 1800 PARKING (1800 727 546) and follow the prompts;
Press 0 - If you're stuck in a car park
Press 1 - Online Bookings enquiries, cancellations or requesting a refund
Press 2 - Like to enquire about a new monthly parking subscription or a Business Account
Press 3 - Enquiry about an existing parking account that is invoiced monthly, requesting additional cards, bays, assistance logging into your account or about your invoice
Press 4 - General parking enquiries regarding our car parks such as opening hours, parking rates etc..
Press 5 - Parking Breaches
Press 6 – Reporting an Incident in a car park
Press 7 - For all other general enquiries
We're available Monday to Friday from 7am to 7pm AEST.
To be connected to the correct support team, select one of the following options:
To send an email enquiry Email: email@example.com