What is the grace period and how is it applied?

We appreciate that unforeseen circumstances, be it traffic congestion or a meeting running late, may occasionally delay your entry to or exit from a car park. For this reason, all pre-booking products have a built-in grace period to allow a little extra flexibility. The standard grace period for our online products is one hour. So, for example, if you booked for 9am - 5pm you could enter any time after 8am and exit any time prior to 6pm.

It is important to note that if you select an Earlybird or Weekly Earlybird product, you will be required to enter the car park within a one-hour grace period on either side of your nominated entry time in addition to exiting no later than one hour after your nominated exit time. For example, if you book Earlybird Parking for 9am - 5pm, you must enter between 8 - 10am and exit prior to 6pm.

Whilst we endeavor to keep the grace periods consistent wherever possible, not all products are the same, so we strongly recommend that you check the product details as shown during the booking process prior to confirming your selection. For more information, please contact our National Customer Care Team on 1800 727 546.