If you have activated your barcode and it doesn't apply a discount when you try to pay, check that it has not expired.
If you're still having issues, please contact 7-Eleven directly by emailing 24-7customerservice@7eleven.com.au or calling 1800 247 711.
Customer service is available via telephone Monday to Friday from 8am to 6pm, and Saturday to Sunday from 8am to 4pm.
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