How do I cancel/amend my booking?

Step 1: Log into bookabay.com.au using your email address and password. 

Step 2: Select ‘My Account' from the top navigation bar. 

Step 3: From your recent booking, select the invoice number of the booking you wish to cancel or amend. 

Step 4: Choose ‘Cancel' or ‘Amend' in the bottom right corner. Your booking will be refunded to your credit card.

Bookings can be cancelled or amended up to 1 hour prior to the booking entry time for a full refund of the Online Parking Fee and Booking Fee. If you have chosen to receive your confirmation via SMS, the SMS fee will not be refunded should you cancel your booking. Cancellations can not be made less than 1 hour prior to the booking entry time. If you make a booking, with less than 1 hours' notice, you will be unable to cancel the booking. Please note that Weekly Earlybird bookings can only be cancelled or amended 1 hour prior to the first day of the weekly booking - you cannot cancel individual days within your weekly booking.