How do I change or cancel my Prepaid parking transaction?

Most prepaid transactions can be changed or canceled up to 1 hour before the selected entry time for a full refund of the online parking and transaction fee.

• If you change or cancel your prepaid transaction and chose to receive your confirmation via SMS, the SMS fee will not be refunded.
• If you make a prepaid transaction with less than 1-hour notice, you cannot change or cancel it.

Change or cancel my Prepaid parking transaction in the Wilson Parking App

1. Go to the Wilson Parking App home screen.
2. At the top of the screen, in the Upcoming Parking card, tap Manage.
3. Scroll to the bottom of the screen and tap Change or Cancel to amend or cancel the prepaid transaction.
4. If you are changing your Prepaid parking transaction:

• your original prepaid transaction will be refunded
• you will be redirected to make a new prepaid transaction.

Change or cancel my Prepaid parking transaction via the Wilson Parking Website

1. Log in to your account here using your email address and password.
2. From the top navigation bar, select My Account.
3. From your recent activity, select the invoice number of the transaction you want to amend or cancel.
4. In the bottom right corner, choose Cancel or Amend.
5. If you are amending your Prepaid parking transaction:

• your prepaid transaction will be refunded to your payment card
• you will be redirected to make a new prepaid transaction.