Manage an upcoming booking

You can change or cancel most bookings, just follow these simple instructions.

How do I change my booking?

Bookings can be changed up to 1 hour prior to the booking entry time.

To change your booking:

1. Go to the Wilson Parking App home screen
2. Tap Manage booking in the upcoming booking card at the top of the screen
3. Scroll to the bottom of the screen and tap Change.

How do I cancel my booking?

Bookings can be cancelled up to 1 hour prior to the booking entry time for a full refund of the Online Parking Fee and Booking Fee. If you have chosen to receive your confirmation via SMS, the SMS fee will not be refunded should you cancel your booking. If you make a booking, with less than 1 hours' notice, you will be unable to cancel the booking.

To cancel your booking:

1. Go to the Wilson Parking App home screen
2. Tap Manage booking in the upcoming booking card at the top of the screen
3. Scroll to the bottom of the screen and tap Cancel.

What do I do when I arrive at the car park?

There are a few simple steps to follow when you arrive at the car park.

To see what to do when you arrive:

1. Go to the Wilson Parking App home screen
2. Tap Manage booking in the upcoming booking card at the top of the screen
3. Scroll down to the heading When you arrive and swipe through the steps.

What if I need to stay longer than my booking?

If you have a pre-booking and need to stay longer at the car park, you can still exit using your credit card. The system will recognise your booking for the pre-paid period and then charge the casual parking rates for the additional time that you remain parked.